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Help Center

  • What products do you offer at UNIQUE?
    We specialize in crafting high-quality ribbons, laces, and trims, perfect for all Importers, Wholesalers and Chainstores
  • Are your products available for retail customers?
    No, all products offered on our website are exclusively for "TO THE TRADE" customers, including importers, distributors, chain stores, and wholesalers.
  • How do I place an order?
    To place an order, please navigate to our Products page and select the items you're interested in, Add them to the wishlist and send us. We will send you the best quotes and all other relevant details.
  • What is the quality guarantee on your products?
    We stand by the quality of our products. Each item comes with a guarantee to meet the highest standards of craftsmanship.
  • Do you ship internationally?
    Yes, we ship our products globally. Shipping details, including costs and delivery times, can be known during the conversations
  • Can retailers purchase directly from your website?
    No, retailers are encouraged to contact their nearby Craft and Fashion Stores for purchases. Our website caters exclusively to 'TO THE TRADE' customers.
  • How often do you introduce new products?
    We are committed to innovation. New products are regularly introduced, and we continually strive to improve existing ones to provide our customers with the latest and best in the industry.
  • Do you work with custom orders or personalized designs?
    We offer custom orders or personalized designs. Based on your needs, we can design products for you. Although we already have curated collection of high-quality products and addition is made to them on regular basis.
  • How can I become a distributor or collaborate with UNIQUE?
    For distribution and collaboration inquiries, please reach out to our Contact Us page. We'd be happy to discuss potential partnerships.
  • How can I stay updated on your latest products and promotions?
    To stay informed about our latest products and promotions, sign up for our Newsletter or follow us on Social Media.
  • Do you offer bulk pricing for large orders?
    Yes, we provide competitive bulk pricing for larger orders. Contact our Sales Team for customized quotes.
  • Are your products colorfast and washable?
    Our products are tested for colorfastness and washability. Please refer to individual product care instructions for specific details.
  • Can I request product samples before placing a bulk order?
    Yes, we offer sample requests for qualifying customers. Please contact our Customer Service for more information.
  • What is the lead time for order processing and shipping?
    Order processing times vary, and shipping details can be found during the checkout process. For specific inquiries, please contact our Customer Service.
  • Can I collaborate with UNIQUE for exclusive product lines?
    We welcome collaboration opportunities. Reach out to our Partnership Team to discuss exclusive product lines and collaborations.
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